Communication is the process of sharing ideas, thoughts, and information between individuals or groups. It plays a crucial role in personal and professional life, enabling smooth interactions and efficient decision-making. Effective communication fosters understanding, strengthens relationships, and enhances productivity.
Following are the importance of communication:
1. Basis of Co-Ordination: The importance of communication in the context of modern industrial set up is enormous. The big organisations are designed on the basis of specialisation and division of labour. The work of the organisation can be carried out without interruption only through co-ordination.
Co-ordination is a must for the efficient functioning of an enterprise. Co-ordination requires mutual understanding about the organisational goals, the mode of their achievement and the inter relationships between the work being performed by various individuals and all this can be achieved through communication only.
2. Smooth Working of An Enterprise: Communication makes possible the smooth and unrestricted running of the enterprise. All the organisational interactions depend upon communication. If the persons engaged in performing the various tasks understand it exactly in the same sense in which they are required to perform, it can help in smooth running of an enterprise.
It is only the process of communication which makes co-operative action possible. What objectives are desired, what activities are required, how they will be done, who will do what and when, how people will react to this, all depends upon the process of communication.
3. Basis of Decision-Making: Communication is the basic requirement for making decisions. In its absence it may not be possible for the top management to take any decision. Information must be received before any meaningful decision can be made. Again to implement the decision effectively it becomes necessary to have a good communication system.
Without effective communication it may not be possible to issue instructions and taking effective steps to appraise the performance achieved. Chester I. Barnard says that first executive function is to develop and maintain a system of communication.
4. Enhances Managerial Efficiency: Communication is essential for quick and systematic performance of managerial functions. The management conveys through communication only the goals and targets, issues, instructions, allocate jobs and responsibility and looks after the performance of subordinates. In the modem days, the skill of communication has become an essential component of successful management.
5. Promotion of Co-Operation and Industrial Peace: Better and economical production is the aim of prudent management. It can be possible only when there is industrial harmony between management and workers. The two way communication promotes co-operation and mutual understanding between the parties.
The downward communication helps the management to tell the subordinates what management actually expects of them. The upward communication helps the workers in putting up their grievances, suggestions and reactions before management which ultimately helps in achieving co-operation of employees.
