Instruments of Redressal of Public Grievances:

1. Simplification of Rules and Procedures: To deal with administrative corruption and to redress citizens grievances, simplification of rules and procedures has been suggested and carried out in practice.

2. Set up new institutions: New institutions have also been recommended and actually set up in many countries. India should also copy good things of other countries.For example created for the redressal of public grievances, the institution of 'Ombudsman' is typically Scandinavian.. The office of Ombudsman has been in existence in Sweden since 1809 and Finland since 1919.

Denmark introduced the system in 1955. Norway and New Zealand adopted it in 1962 and the United Kingdom appointed the Parliamentary Commissioner for administration in 1967.

In short,we can say that many countries in the world have since adopted the Ombudsman-like institution.

3. Ombudsman,a Swedish word,stands for an officer appointed by the legislature to handle complaints against administrative and judicial action.As an impartial investigator,the Ombudsman makes investigations, receives at the facts (or truth) objectively and reports back to the legislature.

4. The complaint has simply to write to the ombudsman appealing an administrative decision.

The ombudsman system has been popular because of its simple and speedy nature.It is a cheap method of handling appeals against administrative decisions.

5. When a citizen or consumer finds good (or good) and service (or services) defective he/ she can take the shelter of Consumer Protection Act enacted in 1986.

6. The RTI (Right to Information) has also been passed by the Indian Parliament, to know what has happened in regard to his/her complaint.