Distinguish between Business process outsourcing & Knowledge process outsourcing.

Question

Business process outsourcingKnowledge process outsourcing.The BPO industry is more about size, quantity and competence....

Accepted Answer

Business process outsourcingKnowledge process outsourcing.The BPO industry is more about size, quantity and competence....

Business process outsourcing	Knowledge process outsourcing.
The BPO industry is more about size, quantity and competence.	KPO requires expertise having domain knowledge. They are highly skilled and business experts as they handle more dexterous work which requires experience.
The major difference is that BPO insists on labour and requires less skilled employees.	KPO requires highly knowledgeable employees in the area that are outsourced like lawyers, doctors, MBA and skilled engineers .
The salary of a KPO employee is much higher than offered to the BPO employee.	The people working for KPO are highly qualified such as Engineer, Doctor, CA, Lawyer etc.
BPO provides services like customer care, technical support through voice processes, tele-marketing, sales, etc.	whereas KPO provides in-depth knowledge, expertise and analysis on complex areas like Legal Services, Business & Market Research, etc.