Importance of Redressal of Public Grievances in a Democracy:

1. In a democracy for most things in life,citizens depend on the services and facilities provided by government agencies. It is common experience that the citizens generally face various problems and hardships in dealing with government agencies (corrupt officials, carelessness of bureaucrats and so on) for example if a citizen needs a ration card,he/she has to face to many problems even to obtain a card.'Babu' has the same mentality which the 'Babu' of the colonial rule had.The quality of services is far from satisfactory due to corrupt public representative.To levy rice,wheat and sugar from a government ration shop is open proof their corruption.

2. Too many rules and regulations are there,resulting in unnecessary delay.Trains or buses may not run on time. The banks,the hospitals,the police are often not co-operative.

3. Delay and harassment and noncooperative attitude of government departments and agencies create a bad image of the government.The poor people suffer most.They badly require government support and services,but they are the ones who are generally harassed and turned down. This is obviously bad for healthy democracy.

4. The average citizen desires sympathetic, courteous and helpful public administration. If there are too many public grievances against the government agencies, corrective measures have to be taken to redress those grievances.